Message from the Executive Director


As you all know, we have been working hard at YCCAC to better integrate the delivery of our health care and social/educational resources. You have all been working hard to improve workflows so that our clients, especially those with multiple needs, are better served, and our work is more effective as a result. The creative work you have been doing has not gone unnoticed. A few months ago, we were nominated to participate in a year-long project led by the National Center for Complex Care in Camden, New Jersey. The Center has been working for a few years to support improved care for people who are living with complex health and social needs, and who are not achieving well-being despite frequent contact with the health care system and social service providers. A team of 15 people from diverse backgrounds are on the team, and this week we had our first in-person meeting in Camden. Our task is to develop a set of “Core Competencies” that can guide those of us who work with people facing a complex set of life challenges. The team believes that in order to help people facing multiple barriers, care must be delivered by a coordinated team that includes various disciplines, including health care, behavioral health, social work, and folks who can help navigate through complicated social support programs, like SNAP, housing assistance, energy assistance, transportation, and so on. At our meeting, our group concluded that one of the foundational principles critical to success in this work is the recognition that humans are complex: we come from diverse backgrounds and have varying life experiences. One of the most important core competencies, and one that I think we apply every day at YCCAC, is meeting people where they are and working with them without judging them. Several members of the group have experienced significant challenges in their lives, including abuse, homelessness, mental illness, and extreme poverty. They were able to overcome these challenges when they encountered providers who were competent in their fields, had empathy and humility, and were able to coordinate care delivery across multiple disciplines and organizations. This is exciting work, and it is because of the good work you do everyday that YCCAC was invited to participate. You can learn more about the initiative at www.nationalcomplex.care. Your input is needed and welcomed, and I invite any of you to share your thoughts with me. Send me an email or stop by to talk, and I will be sure to keep you updated on the team’s progress.


1 view0 comments