Internal Job Postings


Rent Relief Trainer

52 Weeks a year; 40 hours per week


The Rent Relief Trainer trains staff, ensures accuracy, completes intake,

and determines eligibility for the Rent Relief Program.


Job Summary

• Assists with interviewing, hiring, and evaluation of program staff.

• Provides training and support as needed to program staff.

• Supports the Rent Relief Manager and Director of Energy Services.

• Develops training materials.

• Provides appropriate referrals to other departments within the agency.

• Supports the mission of the organization in supporting both the coordination and integration of services and programs.

• Maintains confidentiality of client records in accordance with YCCAC policies.

• Gathers the necessary documents and information to complete an application.


Qualifications

• High School education required.

• Ability to clearly explain program requirements and accurately transcribe and document the information necessary to process application in a timely fashion.

• Ability to organize and review data for accuracy and completeness.

• Excellent math skills.

• Exemplary customer services skills.

• Must enjoy servicing others and working in a collaborative environment.

• Working knowledge of office equipment, including Microsoft Office, Excel, Word and Outlook.

• Must not have an active record on the System for Award Management (SAM) website.


2021 Rent Relief Trainer 8.25.2021
.pdf
Download PDF • 121KB
 

Rent Relief Assistant Manager

52 Weeks a year; 40 hours per week


The Rent Relief Assistant Manager assists the Rent Relief Manager in the daily management of the Rent Relief Department. Troubleshoots as necessary, the day-to-day operations of the Rent Relief Program, including intake, income documentation, data entry and certification or denials of applications.


Job Summary

• Assists Rent Relief Manager in supervising agency Rent Relief program staff. Displays integrity; listens actively and genuinely; and, provides both verbal and written communication that is clear and concise.

• Approves staff timecards and time off requests.

• Responds to Maine State Housing Authority and other funder inquiries.

• Oversees progress of internal agency referrals.

• Performs quality control monitoring of staff.

• Supports the mission of the organization in supporting both the coordination and integration of services and programs.


Qualifications

• High school diploma or GED required.

• A minimum of three years of customer service experience required.

• Ability to exercise sound judgment and efficient decisions.

• Ability to clearly explain program requirements to applicants and to accurately transcribe and document the information necessary to process application in a timely fashion.

• Willingness and ability to travel to other agency sites and have dependable transportation.

• Ability to organize and review data for accuracy and completeness.

• Must not have an active record on the System for Award Management (SAM) website.


2021 Rent Relief Assistant Manager 8.25.2021
.pdf
Download PDF • 123KB
 

Interested applicants, for either position, must submit a letter of intent and resume to

Sally Langlois, HR Staffing Assistant, by no later than Friday September 3, 2021.


A complete list of YCCAC job postings can be found on the agency bulletin board by selecting the Resources Tab > Employment Opportunities.


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