Internal Job Posting


Lead Patient Services Representative

40 hours/week; 52 weeks/year


The Lead Patient Services Representative works collaboratively with a team of health professionals to support provision of comprehensive primary care, utilizing the Patient-Centered Medical Home framework of care delivery.


Provides input and support to the Operations Manager and acts as first point of contact with PSR’s to problem solve issues and questions. Addresses staffing changes to ensure coverage. Orders administrative supplies. Updates Administrative documents and forms. Coordinates training of new and existing staff. Monitors PSR Staff work for quality assurance. Performs a variety of administrative support duties related to patient registration, appointment scheduling, appointment check-in and check-out, the call center and patient accounts management. Carries out new patient registration, runs reports as needed and scans documents. Provides patients with clear explanations of health center services offered and eligibility.


Requires an Associate’s Degree in a healthcare related field, or equivalent experience. A minimum of three years’ experience in a primary care medical practice is required. Must have strong written and verbal communication skills. Strong computer skills with proficiency in Microsoft Word, Excel, Outlook and one Meaningful Use-certified electronic medical record system required. NextGen experience preferred. Capability to perform effectively under pressure, practice strong organizational skills and prioritize multiple time-sensitive tasks. Ability to be task oriented and patient focused; in possession of excellent phone and customer service skills. Must have a high level of personal and professional integrity and respect for the dignity of all patients and colleagues. Must not have an active record with the System for Award Management (SAM).


Resumes with a Letter of Intent will be accepted no later than Friday May 21, 2021.

16 views0 comments